jackpot88 Casino & Sportsbook Data Care
This page describes what we collect when you use jackpot88 and how we keep that data protected. When you open an account, deposit via DANA, e-wallet, mobile banking, or regional banks, and place bets on Liga 1 or live-dealer tables, you share personal and financial information with us. We treat that information as a trust, and this policy explains our commitments.
We collect your data to verify your identity, process payments, prevent fraud, and comply with local regulations. We do not sell your data to advertisers or brokers. We do not use your information to build marketing profiles or track you across other websites. Our data handling is strictly functional — limited to what jackpot88 needs to operate your account and fulfill legal obligations.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What data we collect on jackpot88
Identity and account information
We collect your full name, date of birth, email address, and phone number when you register on jackpot88. During account verification, we also collect a government-issued ID (passport, national ID card) and proof of address (utility bill, bank statement). This data is mandatory for account creation and compliance with local anti-money-laundering (AML) and Know Your Customer (KYC) regulations.
Payment and transaction data
When you deposit on jackpot88 via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, date, and time. We also store withdrawal requests and the destination account details. This data helps us process refunds, detect fraud, and maintain accurate account balances. We do not store your full payment credentials — your bank or e-wallet provider handles that separately.
Gameplay and account activity
We record every bet you place on jackpot88 — football markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, live-dealer tables, and slot games. We log the game type, stake amount, outcome, and timestamp. We also track your login activity, device type, browser, and IP address. This data helps us detect suspicious account access, investigate disputes, and comply with reporting requirements.
Communication data
When you contact our support team via live chat or email, we store your messages, our responses, and any documents you share. We use this data to resolve your issue and improve our support processes. We may also store cookies and analytics data to understand how you navigate jackpot88 — which pages you visit, how long you stay, and which features you use.
Our data protection and your rights on jackpot88
How we use your data
We use your data for the following purposes only:
- Account creation and identity verification
- Payment processing and withdrawal
- Fraud detection and account security
- Compliance with local tax and AML regulations
- Customer support and dispute resolution
- Platform improvement and technical maintenance
We do not use your data for marketing, behavioural profiling, or sale to third parties. If we send you account notifications or service updates, they are transactional, not promotional. You control whether to receive email or SMS updates via your account settings.
Third-party processors
We work with payment processors, hosting providers, and compliance partners to run jackpot88. These third parties see only the data they need to do their job — for example, DANA or e-wallet sees your deposit amount and e-wallet ID, but not your bet history or login data. Our hosting provider sees technical logs, but not your payment details. All third parties sign confidentiality agreements and are prohibited from using your data for their own purposes.
Data may cross jurisdictions
Our servers and processing partners may be located outside Indonesia. By using jackpot88, you consent to your data being processed and stored in other jurisdictions, subject to our security measures and local privacy law compliance.
Your rights and data access
You have the right to access, correct, or delete your personal data on jackpot88, subject to legal holds. If you request account deletion, we will close your account and anonymize your data within 30 days, unless we are required by law to keep records longer. You can update your email, phone, or address in your account settings at any time. If you have questions about what data we hold, contact our support team in English or Indonesian via live chat or email.
Cookies and tracking
jackpot88 uses cookies to remember your login session and preferences. These cookies are functional, not tracking. We do not use cookies to follow you to other websites or build a profile for advertisers. Your browser settings allow you to disable or delete cookies — doing so may affect your jackpot88 experience (e.g., you may need to log in more often). We also use basic analytics to count page views and track errors, but not to identify you individually.
Data retention and deletion
We keep your account data as long as your account is active. If you close your account, we retain transaction records and identity documents for seven years to comply with local tax and AML requirements. After that period, we delete the data unless law requires us to keep it longer. Payment records from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment are stored by those providers separately under their own retention policies.
Contact and support
If you have privacy concerns or data questions, contact our support team. They are available in English and Indonesian during standard business hours via live chat on the jackpot88 website or by email. We will respond to data access requests within 14 business days. If you believe jackpot88 has mishandled your data, you may also lodge a complaint with your local data protection authority.
Summary
We at jackpot88 collect only the data we need to run your account, process payments, and comply with law. We do not sell your information or build marketing profiles. We encrypt your data and limit access to trusted processors. You have the right to access, correct, or delete your personal information, subject to legal retention requirements. Our data handling is transparent, functional, and governed by this policy and applicable law.
During your use of jackpot88 — whether you bet on Liga 1 matches in Jakarta, deposit via e-wallet from Surabaya, or play live-dealer tables from Bandung — your account data is stored securely and used only for account operations, fraud prevention, and regulatory compliance. If you have questions about this policy or your data, our multilingual support team is available during business hours. We undertake to review this policy annually and update it if our practices change.